Customer Case Study
Customer: Gabriel
Headquarters: Sao Paulo, Brazil
Industry: Smart City - Public Safety, Security & Intelligent Surveillance
Use Case: Secure IoT Remote Access, Centralized Management, Device Lifecycle Automation
About Gabriel
Gabriel is a Brazilian technology company founded in 2020, dedicated to enhancing public safety through innovative surveillance solutions. Their mission is to transform streets, neighborhoods, and cities into transparent and intelligent spaces, contributing to safer urban environments.
Each Gabriel gateway acts as a field edge device, running embedded ML/AI-based video analytics, managing data flow, and connecting securely to the cloud.
As their deployments expanded across multiple cities and enterprise environments, Gabriel needed a secure, scalable, and centralized system to remotely manage, monitor, and update thousands of devices — without the complexity of VPNs or static IPs.
The Challenge
With a distributed network of IoT devices (7000+) operating across Brazil, Gabriel faced several operational challenges typical of large-scale IoT environments:
- Remote Diagnostics: Engineers needed secure, on-demand access to devices for debugging, log retrieval, and controlled reboot operations.
- Fragmented Management Tools: Multiple utilities were being used for device monitoring, access, and firmware updates, leading to inefficiencies.
- Visibility & Health Monitoring: Lack of real-time insight into device health, uptime, and status delayed issue detection.
- Complex Access to Embedded Web Apps: Field devices hosted local web dashboards that required VPNs or manual port forwarding to reach.
- Scalability & Automation: Managing the entire device fleet’s lifecycle manually was slowing down onboarding, updates, and decommissioning processes.
Gabriel needed a single, secure, and reliable platform to unify all aspects of remote device management and lifecycle automation.
The Solution: SocketXP IoT Platform
Gabriel selected the SocketXP IoT Platform as the foundation of its IoT remote access and device management framework.
Using SocketXP, Gabriel’s engineering team can:
- Remotely access devices through secure reverse SSH and HTTPS tunnels for diagnostics, debugging, and reboots.
- Access embedded web apps inside each IoT gateway using SocketXP’s secure public HTTPS URLs, eliminating the need for VPNs or static IPs.
- Monitor and pull device logs using the SocketXP APIs, gaining instant insight into system performance.
- Manage the entire fleet through a single centralized console, simplifying remote support and operations.
- Integrate SocketXP APIs into their homegrown Device Lifecycle Management tool — enabling seamless automation for onboarding, monitoring, updating, and decommissioning devices at scale.
This API-driven integration allows Gabriel’s internal platform to automatically register new devices, monitor their connectivity, trigger OTA updates, and gracefully retire devices — all through secure SocketXP API calls.
Results & Benefits
The adoption of SocketXP transformed Gabriel’s IoT operations and service delivery.
| Benefit | Description |
|---|---|
| Unified Device Management | A single dashboard and API interface for managing the entire IoT fleet. |
| Seamless API Integration | SocketXP APIs power Gabriel’s own lifecycle management system for full automation. |
| Secure Remote Access | Engineers can access each device’s web app or terminal via secure tunnels — no VPNs needed. |
| Faster Support & Debugging | Remote access and log retrieval drastically reduce mean time to repair (MTTR). |
| Proactive Health Monitoring | Real-time visibility into device uptime, logs, and connectivity. |
| Operational Efficiency | Automated onboarding and OTA updates reduce manual effort and human error. |
Why SocketXP Works for Gabriel
SocketXP’s lightweight agent, robust tunneling architecture, and programmable APIs make it ideal for Gabriel’s distributed, security-sensitive IoT environment.
- Works across NAT/firewall boundaries with zero network reconfiguration
- Enables API-first automation for complete device lifecycle workflows
- Offers RBAC, audit logs, and centralized control for multi-team collaboration
- Scales to thousands of devices with minimal overhead
- Provides VPN-free, secure remote access across all deployment tiers
SocketXP’s flexibility empowers Gabriel to operate confidently in large-scale, security-critical deployments — combining visibility with automated control.
Outcome & Impact
By integrating SocketXP deeply into its IoT infrastructure, Gabriel achieved a highly automated, reliable, and secure remote management system that scales with their business.
Key results include:
- End-to-end device lifecycle automation via SocketXP APIs
- Significant reduction in field maintenance and manual intervention
- Faster diagnostics and issue resolution through real-time access
- Unified management console for all devices and teams
- Consistent uptime and operational efficiency across national deployments
Key Highlights
- Secure remote diagnostics, debugging, and reboot operations
- Unified dashboard for full-fleet device visibility
- HTTPS public URLs for remote access to internal web apps
- Real-time health monitoring and log collection
- Full device lifecycle automation using SocketXP APIs
- VPN-free, scalable, secure IoT management