ABC Medi Sys manufactures and sells smart medical devices which constantly monitor critical parameters of a patient, such as temperature, pulse, heartbeat and O2 levels.

However, the software application that has been shipped with those devices has a fault that skips generating alarms to doctors in a timely manner when the patient’s critical parameters suddenly change. The consequences of this software bug are potentially devastating to its customers - it could potentially risk the life of the patient under care and damage the reputation of the hospital.

Healthcare systems and equipment are expected to function 24x7. Constantly monitoring the functioning of these smart devices is essential. A single unfortunate incident could potentially damage the name and brand value. In this case, the ability to remotely update the software for the entire fleet of smart devices is crucial for ABC Medi Sys – and this is where SocketXP IoT Solution comes in.

SocketXP provides multiple tools under one cloud platform that are crucial for the day-to-day management of smart healthcare products. For instance, SocketXP remote control tool provides the option to remotely SSH login to the IoT device, debug the software, or alter its configuration settings. SocketXP also continuously monitors the functioning of these devices and generates alarms when errors occur. SocketXP OTA update tool pushes bug fixes or software updates to a fleet of devices with a single-click.