Solarwatt GmbH, through its REConvert business, manufactures the Battery Flex line of residential battery storage systems, which store solar energy generated at a home or business and manage when that energy is used, sold back to the grid, or held in reserve. Each Battery Flex unit runs embedded software that continuously monitors battery charge state, inverter performance, and grid connectivity — and, like any fleet of field-deployed embedded devices, occasionally needs a software update, configuration change, or diagnostic check.
With Battery Flex units installed at customer sites across many locations, Solarwatt's engineering team needed a way to reach each device remotely rather than sending a technician for every update or issue. SocketXP's IoT platform gives Solarwatt's engineers secure SSH access to any Battery Flex unit in the field, letting them inspect logs, debug software, or adjust configuration settings directly, regardless of where the installation is located.
SocketXP's continuous monitoring capability lets Solarwatt's support team track the health and connectivity status of every Battery Flex unit from a single dashboard, and receive an alert the moment a device goes offline or reports an error — so issues can be addressed proactively instead of waiting for a customer to notice a problem.
When a firmware or software update is ready, SocketXP's OTA update tool lets Solarwatt push it to a single Battery Flex unit or its entire installed fleet with a single click — keeping every unit current without a single site visit, and reducing the operational cost of supporting a growing installed base.
